Guides from the
Windows Help Desk
Every guide follows our editorial policy: the exact problem first, the safest fix first, and clear notes on which versions it applies to.
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How to disable Copilot in Windows 11 (and Office and Edge)
How to disable Copilot in Windows 11: uninstall the Copilot app, stop it at startup, remap the Copilot key, turn it off in Word,…
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STATUS_BREAKPOINT in Chrome and Edge: how to fix it
Fix “Aw, Snap!” Error code: STATUS_BREAKPOINT in Chrome and Edge: update the browser, test extensions, turn off graphics acceleration, reset flags, and fix PC…
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Where are Sticky Notes stored in Windows 11? (Backup and restore)
Sticky Notes in Windows 11 are stored in plum.sqlite in the app’s LocalState folder, and synced to Outlook when you sign in. Here’s how…
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The sign-in method you’re trying to use isn’t allowed: how to fix it
Fix “The sign-in method you’re trying to use isn’t allowed” on Windows: add the account back to Users, check Allow and Deny log on…
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Windows cannot find the Microsoft Software License Terms: how to fix it
Fix “Windows cannot find the Microsoft Software License Terms” during setup: recreate the installation media, give Hyper-V VMs more memory, remove VMware’s floppy, and…
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Capability Access Manager Service: fix high CPU and disk usage
What the Capability Access Manager Service (camsvc) is, whether it’s safe, and how to fix its high CPU use or the CapabilityAccessManager.db-wal file filling…
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How to get rid of an unwanted search engine in Chrome, Edge and Firefox
Get rid of an unwanted search engine (MyStart, Yahoo redirects and other hijackers): set your default back, delete the engine, remove the extension or…
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Adware removal: how to get rid of adware on Windows 11 and 10
Remove adware from Windows 11 or 10 step by step: block notification ads, uninstall unwanted programs and extensions, reset your browser, scan with Microsoft…
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How to downgrade from Windows 11 to Windows 10 (2 ways)
Downgrade from Windows 11 to Windows 10 with Go back in Settings (first 10 days) or a clean install, plus how to keep Windows…
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PROCESS1_INITIALIZATION_FAILED (0x6B): how to fix it
Fix the PROCESS1_INITIALIZATION_FAILED blue screen (stop code 0x0000006B) on Windows 11 and 10: read the error, use the recovery tools, check the disk and…